Delivery & Payment
♥Payment
- Visa/Mastercard is the preferred method of payment. Payment is due at the time of the order.
- Paypal is also available.
♥ Shipping method
All packages we send via international Registered Priority Mail from Kiev, Ukraine.
Tracking number, delivery confirmation and insurance are already included.
Worldwide shipping is free.
♥ Terms & Delivery time
If the item is in stock, it will be shipped within 1-3 working days. If there isn’t we will craft it within 3-6 days.
Delivery takes about 1-3 weeks (sometimes up to 1 month) depending on your location.
♥ Shipping address
Please make sure your address is correct during the checkout. We will send your package to this address. Contact us as soon as you can if you need different address to ship your order.
♥ Lost Packages
Friendly customer service is our priority and we will do our best to solve the problem in reasonable for you way.
Package is considered as lost if it doesn't come within 6 weeks from posting date and tracking does not work.
If you have some problems during the shipping (package does not come, it takes too long and you are in hurry) - please contact us for help.
All packages are insured and we hold all the responsibility about the claims.
While the claim is being proceed, we would resend the same items to you or refund the full amount of order - you choose the best option for you.
♥ Returns
In accordance with the trade laws of my country underwear couldn’t be returned or exchanged. Therefore, please carefully choose the size according to our dimension table. We use standard lingerie sizes. In our lingerie we use elastic elements that allow to take into account the features of any stature according to your size and elements that allow to adjust the length and width. We hope that you will love the things we make for you and it will fit perfectly and make your mood.
